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Billing & Payments

Ways to pay:

Automatic Payment/Bank Draft

You may have your electric payments automatically drafted out of your checking or savings account every month.   By using bank draft, you no longer have to write checks, mail or deliver payment to our office.  With the automatic bank draft, you will continue to receive a normal electric bill statements each month, complete with meter reading and the amount. The money is automatically deducted from your bank account monthly and credited to your electric account.

To apply for this service, simply print and complete the form below, then deliver to SECPA the original signed copy.  In addition to the form, please attach a voided check from the account you will use for the automatic bank draft.  You can also sign up for bank draft by setting up a Smart hub account here. If you are interested in this service but need additional information, please feel free to call us Monday - Thursday from 7:00 a.m. until 5:30 p.m.

Payment Authorization Form

Any questions regarding Automatic Payment and Bank Draft, please contact Southeast Colorado Power or email billing@secpa.com

SmartHub

What is Smart Hub?

Smart Hub is a tool that provides convenient account access and two-way communication to and from Southeast Colorado Power Association on your computer, tablet or via your mobile device. With Smart Hub you have the ability to do the following with just a few clicks:

  • Make a payment and access payment history.

  • Access your billing statement which can be printed.

  • Sign up for Automated Payment (ACH).

  • Sign up and receive e-mail or text alert notifications.

  • Contact Southeast Colorado Power Association with questions concerning your account.

How do I sign up for Smart Hub?

If you already use E-Bill, you can  login to SmartHub (link is external)using the same e-mail and password you have always used. As a new user you can sign up here (link is external). To get started, you will be required to enter your account number, last name or business name, and your e-mail address. Your account number can be found on your monthly statement, or give us a call at 800-332-8634 and we will look it up for you.

Smart Hub – Pay Now

Click here to go to the Smart Hub Pay Now site. No registration is required. Just use your billing account number and your last name or the name of your business to pay your bill quickly and easily.

Please note that Pay Now only allows you to pay your bill. Unlike the full Smart Hub site, you cannot view your usage or report an outage.

What is the difference between the Smart Hub mobile app and the web version of Smart Hub?

The Smart Hub mobile app can be downloaded and installed on any iOS and Android compatible tablet or mobile device. The web version is accessible from any desktop or laptop device with internet access. Both versions give you secure access to maintain your account information, view your bills, see payment history, make payments on one or more accounts and sign up for Automated Payment (ACH).

Do I have to buy the app?

No, our app is free to download and install.

Is my phone or tablet supported?

The free SmartHub app is supported on the following platforms:

  • OS 3.1 and above (iPhone and/or iPad)

  • Android 2.1 and above (Smartphones or tablets)

Is the app secure?

Yes! All critical information is encrypted and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.

How do I get the app for my phone?

Look for SmartHub in the Apple Store® or in the Android® Market. Search SmartHub (not case sensitive but must be all one word). If duplicates appear the correct app is provided by our partner, National Information Solutions Cooperative.

You can download SmartHub by using any of the following links or visiting your app store from your device and searching for SmartHub.

iOS Users

 

Android Users

 

Do I have to change the way I pay my bill in order to use SmartHub?

No, you can take advantage of all the features of SmartHub and continue to pay your bill as you currently do.

I have five accounts. Can I see them all in the app and on the web?

Yes, the web home page shows all of your accounts with the amounts due and hyperlinks to other detailed information. On the app, tap the Bill and Pay icon. The total due of all accounts show and below it you can select different information by account, such as partial payment option, billing history and payment history.

Can I make a payment on multiple accounts?

SmartHub allows you to make payments and view information on one or more accounts.

How current is the account information I see in the app or on the web?

The information is shown in real-time. However, if you keep your app or the web version open for an extended period of time, you should refresh the page by selecting a new option in order to ensure the information is still current.

How do I sign up for notifications?

Notifications can only be managed on the web via the “Notifications” tab. You can select your preferred notifications method which includes text or e-mail. If you have multiple accounts, you will be prompted to indicate which account the notification is for.

Didn’t find the answer to your question?

If you have already signed up for SmartHub and were able to log in, click the “Have a Question? Get Help.” button on the far right side of the dark gray menu bar. This will pull out a

side menu that describes what each page allows you to do and how to navigate it. If you cannot get logged in or would like to speak with us, give us a call at 800-332-8634 and we’d be glad to help you out!

Budget Billing

You may want to take advantage of Southeast Colorado Power’s budget billing plan to pay for your electric service.

The plan features:

  • Equal monthly payments.

  • No fluctuations with seasonal changes.

  • Predetermined payment amounts.

  • The monthly budget amount is based on of your most recent twelve months’ bills; may be adjusted to reflect any rate increase, which may become effective during the twelve-month period.

  • Each month you will receive an electric bill indicating your electric usage and status of your account.

  • The settlement month at the end of twelve months determines the difference between the total payments made and your actual billings for the twelve-month period. Any over-payment or underpayment will be considered when calculating the budget amount for the following year.

  • The monthly budget amount can be adjusted if there is a rate change or if your electric usage patterns change substantially.

  • If you have no outstanding or delinquent amounts owed to the Association, and have at least one year usage history, you are eligible for the budget-billing plan.

  • You may elect to terminate the plan at any time by notifying us in writing and paying the balance of the account.

Please call our office at 800-332-8634 or e-mail billing@secpa.com to request more information about this service.

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Deposit, Fees & Charges

Southeast Colorado Power Association is committed to providing the best possible service at the lowest possible cost. We take pride in our cooperative. Keeping the cost of electricity affordable helps keep local businesses competitive, while preserving our rural heritage and standard of living.

Deposit

To determine if a deposit is required on a new account, Southeast Colorado Power will run a credit check through a third party credit evaluation service on all new customers. If you are currently receiving service from us, we will look at your present credit history. Deposits are refundable one year from the date of payment if a good credit rating is established.

Returned Check Fees

Southeast Colorado Power shall charge $30.00 for each check or other form of payment that is dishonored or returned to the Cooperative, regardless of the reason. Any customer having a check or other form of payment dishonored two or more times in a 12-month period may be required to pay by cash, money order, or certified check.

Visitation and Disconnect Charges

The Board of Directors feels it benefits all consumers to have a strict policy concerning consumers who are delinquent or disconnected for nonpayment. In an effort to alleviate many of the costs associated with collecting these accounts, the Board of Directors adopted the following policy:

  • Delinquent Account Visit . . . . . . . . . . . $60.00

  • Reconnect after Disconnect . . . . . . . $120.00

  • Reconnect after Disconnect . . . . . . . $150.00 (after hours)

Delinquent Charge

Southeast Colorado Power assess a one-time charge not to exceed ten percent (10%) on each delinquent bill.

Even MORE Ways to Pay

Pay in Person at Frontier Bank locations

You can pay at the Frontier bank locations in Walsh and Springfield, either inside or at the night deposit drop box.

Pay Your Bill at the Kiosk at the Kiowa Pharmacy in Eads

You can pay your SECPA bill at the convenient kiosk located inside the Kiowa Pharmacy in Eads.  Here's a link with more information.

This is an information block that describes that Kiowa Drug Pharmacy in Eads is a bill pay place.